Elmwood Village Primary Care
phone ​716-768-2006
Home     About EVPC     For Patients     Medical Resources     Contact the Office     

Office Policies
Office Hours: Posted on website main page.

     Our hope is that by providing increased appointment availability for early mornings, evenings, and weekends our patients will have greater ease of access to medical care. Periodically throughout the year our weekly office hours times may be adjusted to better suit the needs of our patients if needed.

Telephone Access: We want our patients to be able to quickly and easily contact us when needed. Calling the office phone number and leave a voicemail. Your call will be returned as soon as possible.  

Online Access: Our secure online patient portal is available 24/7 for all patients.

Appointments: We see patients by appointment only. Same day appointments are available for existing patients, but we ask that patients call to arrange an appointment time first. We are not typically able to accommodate walk-in appointments. Please arrive 5 minutes prior to your scheduled appointment to allow us adequate time to properly check you in. Please notify our office 1 business day in advance of your appointment if you need to cancel or reschedule.

After-hours, Emergencies, and Holidays: If you have a life-threatening emergency, call 911 immediately. Our voicemail system is available 24/7 for your convenience. 

Holiday Office Closures: Posted and regularly updated on website main page.

Privacy and Confidentiality: The office's Notice of Privacy Practices is available [here].

Test Results: The doctor will contact you if you need to take immediate action regarding your test results. Abnormal results often will require an appointment with the physician. Test results will be reported to you online via your patient portal.

Prescriptions and Refills: The best time to get a prescription renewal is at your appointment. If you need a refill and your current prescription bottle indicates that you have refills remaining, please contact your pharmacy directly.

All patients on prescription medication must have an appointment with the physician at least once per year in order to have prescriptions renewed.

Please allow 3-5 business days for us to process your routine non urgent refill requests. You may also request refills through your Portal Account or by leaving a message after hours. All prescriptions must be authorized by the physician. We do not usually “call in” prescriptions, but only send them electronically or by fax.

Controlled Medications: Based on current medical guidelines, we do not routinely prescribe narcotics for chronic pain. Patients will be referred to a pain management specialist for most chronic pain issues requiring the use of narcotics. Based on current medical guidelines, we do not routinely prescribe benzodiazepines for chronic anxiety. Patients will be referred to a mental health specialist for chronic anxiety that does not respond to our initial treatment. Based on current medical guidelines, we do not prescribe sedatives for chronic sleep disorders. Patients will be referred to a sleep medicine specialist for chronic insomnia.

Non-formulary Prescriptions: Every insurance plan is different; we do not advise you of what prescriptions are or are not covered by your insurance. If you request a prescription that is not in formulary and that requires a prior authorization procedure from your insurance company, please allow up to 30 days for our office to process this request.

Mail Order Prescriptions: We recommend that you obtain a printed prescription for your mail order pharmacy the first time you submit a new prescription. If you use Express Scripts, you must mail a paper prescription, as they do not accept our faxes.

Prescription Samples: We do not stock drug samples. Short-term prescriptions will be written if you wish to try a new prescription for a short time period.

Forms: Patients requesting completion of medical paperwork require an office appontment. 

Records Requests: If you have Patient Portal Account, your record is available to you on the Portal. If you feel that some information is missing from your Portal account, please send us a message and we will look into it. We charge $20 for our office to prepare your records for you, your insurance company, or another provider to whom we have not referred you for treatment. A written request is required for all requests outside of the Portal.

Billing: We accept most debit and credit cards and cash payments. Online payments are also available if you have received a statement from our office. If you receive an invoice from our office, please pay within 14 days. If you believe there is an error, please contact your insurance company first. We only bill you for what your insurance company advises us is your responsibility. If there is a discrepancy, please notify us immediately or your account may be subject to late fees. Co-pays, co-insurance, deductibles and non-covered services cannot be waived by our office. Failure to pay your portion of services rendered will be reported to your insurance company and could result in termination of your insurance plan.

Co-pays are due at the time of service. If we must bill you for your copay, you may be required to pay a $20 Co-pay Collection Fee.

Insurance billing is offered as a convenience to our patients. It is your responsibility to make sure that our physician participates in your specific plan. It is also your responsibility to know your insurance benefits. Our office will not advise you of your benefits. If we are not able to verify your insurance eligibility because you have not provided us with your current insurance information, you may be required to pay for your visit.

If you do not have insurance, we offer a 20% prompt-pay discount if you pay in full at the time of your appointment. If you are unable to pay your balance in full, please arrange with our Office Manager to request a Financial Agreement. We require a minimum of 50% of the balance to be paid at the time of service, with the remaining balance payable over 60 days.

Access to Care

Test Results
Forms and Records
Payment and Billing

Your Privacy